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Terms, Conditions, Refund and Delivery policy

Orders are made to your specification and/or personalised by you, consequently you may not cancel the order once you have placed it and no refunds can be offered after your product is designed or producted. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of the Oamru Print and Copy Ltd. Please refer to our Terms & Conditions.

Let's face it - very little of us, like reading term and conditions by here it is!
Here at Oamaru Print we will act in good faith and by all NZ LAWS
in the interest of protecting Oamaru print, its staff, customers and suppliers.

To return a Oamaru Print product: 

Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return before couriering it back to us. You must place in a conspicuous place on the outside of the return parcel your name and contact number and order/invoice numbers.

Please examine your designs and draft copies carefully and correct any mistakes prior to confriming your order. In an effort to keep costs down and to avoid any substantial mistakes or cost to our customers, Oamaru Print does proof documents created prior to processing to printing.

What can be returned: Most of the items we sell can be returned. All returns must be returned before reprinting or a store credit is given. All items with the same error must be returned with no noticeable signs of use.

What cannot be returned: No returns will be accepted after 7 days of receipt of purchase. Items that are not in their original condition cannot be returned. Items with noticeable wear, or use of any description cannot be returned. Items must be in like new condition for return.
Oamaru Print takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size.
  • Error in print after you the customer have approved the draft copy – by email as PDF or by hard copy.

Returns for refund: must be made within 7 days of receipt of purchase.
Returns for exchange or store credit: must be made within 7 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
For invoices not settled within the agreed credit terms, Oamaru Print reserves the right to charge interest on the overdue debt at 20% and an administration fee to cover its debt recovery costs.
Full colour printing - All reasonable efforts shall be made to obtain the best possible colour reproduction on customer's work but variation is inherent in the print process and it is understood and accepted as reasonable that, Oamaru Print shall not be required to guarantee an exact match in colour or texture between the customer's photograph, transparency, proof, electronic graphic file, previously printed matter (whether printed by Oamaru Print or other party) or any other materials supplied by the customer and the printed article the subject of the customer's order.

Data Protection - By placing an order with Oamaru Print, the customer consents to its details being passed on to Oamaru Print for accounting and marketing purposes. The details will be kept by Oamaru Print even after the customer's trading relationship withOamaru Print has terminated. Oamaru Print may use the customer's personal data to let customers know about goods and services similar to the goods or services provided to the customer previously and any others matters that Oamaru Print consider may be of interest to customers.

PRIVACY POLICY

This privacy policy sets out how Oamaru Print uses and protects any information that you give Oamaru Print when you use this website.
Oamaru Print is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Oamaru Print may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th November 2016.
 
WHAT WE COLLECT
We may collect the following information:
  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes.
  • We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.
  • For billing and invoicing.
 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
 

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@oamaruprint.co.nz
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act. A small fee will be payable. If you would like a copy of the information held on you please write to Oamaru Print, 146 Thames St, Oamaru 9400.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect

Proofs - Proofs of all work may be submitted for customer's approval and Oamaru Print shall incur no liability for any errors not corrected by the customer in proofs so submitted. Additional charges shall be made for any additional proofs that are required as a result of alterations required by the customer. When style, type or layout is left to the Oamaru Print's discretion, any subsequent changes to such style, type or layout required by the customer shall be subject to additional charges on a time and materials basis.

Copyright - Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations and anything else whatsoever prepared, developed or created by Oamaru Print shall vest in and belong to Oamaru Print. Oamaru Print may use any artwork or printing produced by itself for the purposes of promoting itself and/or PDC. The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text and/or any other reproducible materials ("Materials") prior to instructing Oamaru Print to reproduce the same. The customer shall indemnify and hold Oamaru Print and its agents and representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the Materials by Oamaru Print infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.

Liability - Oamaru Print gives no warranties or guarantees or makes any representations as to the merchantability or fitness for a particular purpose of any completed work the subject of a customer's order and all other warranties, conditions, guarantees or representations, whether express or implied, oral or in writing, except as expressly stated in these terms and conditions are hereby excluded. Oamaru Print shall not be liable for any loss arising from delay in transit not caused by Oamaru Print. Further, Oamaru Print shall not be liable for any indirect, special or consequential damages, loss of profits, economic loss, loss of goodwill or loss of anticipated savings or loss of data. The total aggregate liability of Oamaru Print in respect of any and all causes of action arising out of or in connection with the customer's order and Oamaru Print performance of services pursuant to such order (whether for breach of contract, strict liability, tort (including, without limitation, negligence), misrepresentation or otherwise) shall (subject to the provisions of paragraph 10) be limited to the sums paid to Oamaru Print by the customer in respect of the order pursuant to which liability has arisen. Nothing in these terms and conditions shall be construed so as to limit or exclude liability which cannot, pursuant to NZ Law, be excluded or limited including for death or personal injury or liability in respect of fraud or fraudulent misrepresentation.




Delivery and collection

Pick up

All our prices include collection from your local shop.


Or we can deliver

We can also deliver directly to your premises, or anywhere you like. We use reputable overnight carriers who publish an on-time success rate of 90%.

If you order 2 or more items, we may despatch each as soon as it’s ready. Don’t worry though, we’ll only charge you for delivery once. We charge delivery based on the total weight of your order, so the more you order, the cheaper each item gets. We’ll show you the delivery price of any item before you purchase it.


In the unlikely event that we fail to despatch on time, read about Our guaranteed fast turnaround.


If you’d like your order delivered to more than one address, or further afield than NZ, please contact us for a quote.


We will insure to use the best courier in order to get your goods delivered in a timely manner at the best rate. We will not markup the cost of freight, but will charge for time and labour in relation to couriering or posting your printed work.


Freight will be encluded in your quoted before your job is printed.
Extra fees will be charged for overnight courier if required by the customer.


Couriering can take 2-3 working days for delivery after your product is printed and paid.


Get them quicker


You’ve got the power to make us work even more quickly. With our new flexible turnaround options, you can choose your turnaround time. Our low prices mean we have to work ultra efficiently, so speeding up your order means we rack up lots of extra costs. To help contribute to these costs, we add a small premium to the normal print price – it’s only fair. For instance, a print item with normal turnaround of 3 working day is also available in 1 working days with our V.I.P Service – the less urgent your order is, the lower your price is.


Same day despatch service


Left it to the last minute? Or someone just sprung something on you? No problem! Approve your artwork by 10am and we’ll despatch your order the same working day on a wide range of items. Just Let us know when creating your order and we guarantee we’ll despatch your order the very same day or pick up from our shop by 5pm. Subject to supply of materail and volume.


Our services rely on the customer not delaying the progress of the order in any way (which delays include but are not limited to the customer not returning proofs by the time specified by Oamaru Print or failing to make payment by the time such payment is due) (a "Customer Delay"). In the event of a Customer Delay or courier delay out of Oamaru Print controll - the customer shall not be awarded a Credit and the customer shall still be obliged to pay the VIP Charges but Oamaru Print shall not be bound to deliver within the orginal Guaranteed Period.


Website policy

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Oamaru Print’s relationship with you in relation to this website.

 
The term Oamaru Print or “us” or “we” refers to the owner of the website whose registered office is Oamaru Print, 146 Thames St, Oamaru 9400. The term “you” refers to the user or viewer of our website.
 
The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
 
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
 
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
 
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
 
LINKS TO OTHER WEBSITES

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

E-mail Policy

E-mail communication is intended for the addressee only, is private and confidential, and is subject to the applicable terms and conditions. Access to e-mail by anyone else is unauthorised and should not be read if delivered in error.

If you are not the intended recipient of e-mail and have received it in error, please notify us via our website or call the number above, and then delete it from your mailbox.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Oamaru Print and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. Through this website you are able to link to other websites which are not under the control of Oamaru Print. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Oamaru Print takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.